Terms and Conditions

Terms and conditions

Welcome to ARTTILES and our square universe. By shopping on this website, you automatically accept the below terms and conditions. We therefore recommend that you read them before shopping.

 

GENERAL INFORMATION

ARTTILES uses Leman International Transport and UPS.
We ship all orders as packages, which makes it possible to track them in case problems or delays occur. Orders are insured during shipping, and we kindly ask you to check the contents on receipt of the package. If the package or its contents are damaged, you are asked to notify ARTTILES within two days and subsequently return the order to us. ARTTILES is liable for orders that are damaged during shipping. We always pack orders with great care, doing our best to minimize the risk of damages.

 

DELIVERY TIME

ARTTILES will do all we can to ship your order ASAP. But as all products are handmade in our Cph-Studio a delivery time on 1-2 weeks can accure. In case of longer delivery time you will hear from us directly.

 

SHIPPING WITHIN DENMARK

We ship with Leman International Transport. If you want to check the shipping costs then fell free to add the products to the basket and then fill in your country at the check out modul. Then the system will do the calculation for you.

 

SHIPPING OUTSIDE DENMARK

All shipments outside Denmark are handled by Leman International Transport and UPS. Their regular service within Europe takes four to five working days. Regular service outside Europe takes one to two weeks. 

If you want to check the shipping costs then fell free to add the products to the basket and then fill in your country at the check out modul. Then the system will do the calculation for you

 

PAYMENT

Shopping at ARTTILES you can use the following credit cards:  VISA/Dankort, VISA Electron, Maestro, Mastercard, JBC or American Express.
We will charge your credit card once your order has been shipped from us. All prices are listed in DKK and Euro and include 5 % VAT, unless the order is for a country outside the European Union.  If your order is placed in a country of the European Union, you will pay Danish VAT but no customs duty, in accordance with the rules governing the free movement of goods. .
If your order is placed in a country outside of the EU, Danish VAT will be subtracted from your order. However, local taxes and duties may apply, for which we cannot be held liable.

 

RETURN POLICY

You may return your order within 14 days of delivery with original packaging for a full refund. Items should be returned new and in the condition in which they were delivered. Costs associated with returns are covered by the customer. The items for return should be sent to:

ARTTILES

Oehlenschlægersgade 30, st.

1663 København V.

Denmark

Costumized item can´t be returned.

 

COMPLAINTS

All products are covered by the rules of the Danish Sale of Goods Act concerning the right to appeal within a reasonable time, but not later than 2 months after the error is discovered. The right to complain allows the customer to complain about imperfections and defects which have occurred within 24 months of purchase of the product. The right to complain does not cover defects or damages caused by misuse, lack of maintenance or regular wear and tear. Complaints about imperfections and defects or undelivered orders should be directed to ARTTILES, by email theworldissquare@arttiles.dk. Return of goods is at own expense.

 

Best regards